PowerHouse Keywords

[Deskin, Bob]

There is a difference between Customer Support and development support for a particular version or platform. If a customer has a support contract, they can ask about any version. However, once a version is matured or superceded, we don't provide development support, i.e. bug fixes. Depending on how old the version is, we may not be able to test for bugs. For example, if someone calls up with a 7.10 issue, we've still got it installed, so we can try and reproduce a problem. However, 7.10 has been superceded so any fixes would go into the current version. On the other hand, if someone asks about 5.01 (on MPE V and it's happened), that's too old to have running. We will try and reproduce the problem on the current version. 
 
So if a supported customer calls up regarding 8.13, we can answer questions but since 8.13 has been superceded by 8.43 and now 8.43D1, there is no development support for 8.13.
 
Hope that clarifies the issue.
 
Bob

-----Original Message-----
From: Joe Boyle [mailto:atla38 at dsl.pipex.com]
Sent: June 22, 2005 6:42 AM
To: Deskin, Bob; powerh-l at sowder.com
Subject: RE: PowerHouse Keywords



Hi Bob and list,

 

I remember a time when Cognos support was provided even when the particular version had been matured ( and so long as there was a valid support contract in place ); is this still the case ?  

 

I will be working with PH 8.13 which is due to be put to bed in the near future - or recent past, and while I realise that bugs can't be fixed, I wonder if support calls would be taken and knowledge base searches via the internal ADT KB and bugbase be provided ?

 

I happen to know that the customer support web site KB isn't a patch on the Cognos internal ADT KB / bugbase which is why I ask the question :-)

 

I realise that times are hard all over and I am curious to know if this has affected Cognos' approach to supporting matured products.

Regards, Joe. 


  _____  


From: powerh-l-bounces+atla38=dsl.pipex.com at lists.sowder.com [mailto:powerh-l-bounces+atla38=dsl.pipex.com at lists.sowder.com] On Behalf Of Deskin, Bob
Sent: 21 June 2005 16:45
To: powerh-l at sowder.com
Subject: PowerHouse Keywords

 

I haven't forgotten about this but it takes some time since I've got to slip it in amongst other things. 

I've been going through the syntax tables, extracting keywords (and running into some abbreviation anomalies at the same time).

I've done QUIZ so far, as a test. I don't know whether the text editors are context sensitive. The reason I mention it is because some of the QUIZ statements are two words, such as FINAL FOOTING. If it's worth separating statement names from options and other keywords, context sensitivity is needed.

So far I have files for: statements, other keywords (and there are some duplicates), date formats, functions, item type keywords, and sql keywords (used in DECLARE CURSOR).

Before I continue, I'd like to know if this is the right track. Is it too distinct? If anyone would like to take a look, let me know in a private message and I'll e-mail them. 

I do not expect that we will publish these files in print, but I can certainly make them available on our web site. Keeping them up to date will be an ongoing issue. 

Bob 

 

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