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<DIV><SPAN class=800325910-22062005><FONT face=Arial color=#0000ff size=2>There
is a difference between Customer Support and development support for a
particular version or platform. If a customer has a support contract, they can
ask about any version. However, once a version is matured or superceded, we
don't provide development support, i.e. bug fixes. Depending on how old the
version is, we may not be able to test for bugs. For example, if someone calls
up with a 7.10 issue, we've still got it installed, so we can try and reproduce
a problem. However, 7.10 has been superceded so any fixes would go into the
current version. On the other hand, if someone asks about 5.01 (on MPE
V and it's happened), that's too old to have running. We will try and
reproduce the problem on the current version. </FONT></SPAN></DIV>
<DIV><SPAN class=800325910-22062005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=800325910-22062005><FONT face=Arial color=#0000ff size=2>So if
a supported customer calls up regarding 8.13, we can answer questions but since
8.13 has been superceded by 8.43 and now 8.43D1, there is no development
support for 8.13.</FONT></SPAN></DIV>
<DIV><SPAN class=800325910-22062005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=800325910-22062005><FONT face=Arial color=#0000ff size=2>Hope
that clarifies the issue.</FONT></SPAN></DIV>
<DIV><SPAN class=800325910-22062005><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=800325910-22062005><FONT face=Arial color=#0000ff
size=2>Bob</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Joe Boyle
[mailto:atla38@dsl.pipex.com]<BR><B>Sent:</B> June 22, 2005 6:42
AM<BR><B>To:</B> Deskin, Bob; powerh-l@sowder.com<BR><B>Subject:</B> RE:
PowerHouse Keywords<BR><BR></FONT></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Hi Bob and
list,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I remember a time
when Cognos support was provided even when the particular version had been
matured ( and so long as there was a valid support contract in place ); is
this still the case ? <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I will be working
with PH 8.13 which is due to be put to bed in the near future – or recent
past, and while I</SPAN></FONT><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> <SPAN
lang=EN-GB>realise</SPAN></SPAN></FONT><FONT face=Arial color=navy
size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </SPAN></FONT><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">that bugs can’t be
fixed, I wonder if support calls would be taken and knowledge base searches
via the internal ADT KB and bugbase be provided ?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I happen to know that
the customer support web site KB isn’t a patch on the Cognos internal ADT KB
/</SPAN></FONT><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">
bugbase</SPAN></FONT><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </SPAN></FONT><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">which is why I ask
the question </SPAN></FONT><FONT face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings">J</SPAN></FONT><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I</SPAN></FONT><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> <SPAN
lang=EN-GB>realise</SPAN></SPAN></FONT><FONT face=Arial color=navy
size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </SPAN></FONT><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">that times are hard
all over and I am curious to know if this has affected Cognos’ approach to
supporting matured products.<o:p></o:p></SPAN></FONT></P>
<DIV>
<P><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Regards,
Joe.</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy">
<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
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face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=3>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
powerh-l-bounces+atla38=dsl.pipex.com@lists.sowder.com
[mailto:powerh-l-bounces+atla38=dsl.pipex.com@lists.sowder.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Deskin, Bob<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> 21 June 2005 16:45<BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> powerh-l@sowder.com<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> PowerHouse
Keywords</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I
haven't forgotten about this but it takes some time since I've got to slip it
in amongst other things.</SPAN></FONT> <o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I've been going through the syntax
tables, extracting keywords (and running into some abbreviation anomalies at
the same time).</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I've done QUIZ so far, as a test.
I don't know whether the text editors are context sensitive. The reason I
mention it is because some of the QUIZ statements are two words, such as FINAL
FOOTING. If it's worth separating statement names from options and other
keywords, context sensitivity is needed.</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">So far I have files for:
statements, other keywords (and there are some duplicates), date formats,
functions, item type keywords, and sql keywords (used in DECLARE
CURSOR).</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Before I continue, I'd like to
know if this is the right track. Is it too distinct? If anyone would like to
take a look, let me know in a private message and I'll e-mail them.
</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I
do not expect that we will publish these files in print, but I can certainly
make them available on our web site. Keeping them up to date will be an
ongoing issue. </SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Bob
</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> </SPAN></FONT><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">This
message may contain privileged and/or confidential information. If you
have received this e-mail in error or are not the intended recipient, you may
not use, copy, disseminate or distribute it; do not open any attachments,
delete it immediately from your system and notify the sender promptly by
e-mail that you have done so. Thank you.</SPAN></FONT> <o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
Cognos Forum<BR> Our Annual Customer
Conference<BR> <st1:City
w:st="on"><st1:place w:st="on">Orlando</st1:place></st1:City>, June 26-29,
2005</SPAN></FONT> <o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
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