Disappearing background

[Georgia Miller]

I had this problem for years with just one screen.  Never did find a fix for it.  It seemed to appear with PH609 and it still does it in PH819C.  I am on an HP3000 with MPEix.  I finally decided that it happens because the user continually goes from one screen to another screen, back to the same screen all day long.  It seems like the buffer finally gets full.  The user has to get out of the screen and get back in to get the backgroud (labels & screen id#'s) back.  CNTL-G will not re-paint the lost background.  I checked with my user and she still has this happen often.  I just gave up after spending hours and hours trying to fix it and trying things that Cognos told me to try but nothing ever fixed it. The user has just had to live with it for about 5 years now.  This user now has a different computer and is in another office, so the hardware change did not effect it.  She is working on a Mac with Reflections.  

Georgia Miller
Great Falls Public Schools

On 6/25/2003 10:51 AM, Colin Findlay <colin.findlay@turpinltd.com> wrote:
>Hi there.
> 
>Here's a little poser for you. 
>Every now and then we get an irate user on the phone complaining 
>that, as
>the user goes into Find mode, she loses all of the normal background 
>and
>only the key field prompted for appears. (I'd send you screenshots 
>but it
>blows an email limit locally if I send attachments and if I embed 
>them it
>blows a limit at the swau.ede end)
> 
>Ctrl-G does not fix this, it's not restricted to one screen or one 
>user in
>particular, and it doesn't appear to be associated with any other 
>kind of
>error. In 18 years of writing PowerHouse, I've only seen this once 
>before.
>On that occasion, although it was never resolved to my satisfaction, 
>it was
>put down to a comms problem because it only happened at a remote 
>site that
>was notoriously troublesome. They were due to upgrade the line to 
>that site
>anyway, and the problem did indeed appear to go away when they did 
>so, but
>as I say I was never convinced. And now I'm even less convinced because 
>it's
>all happening in the same building this time!
> 
>Anyone know of a fix/workaround? I know it's just a nuisance but 
>these guys
>are taking orders over the phone and they don't need this.
> 
>By the way, we're using PH 7.10.G1 on an Alpha running OpenVMS V7.3-1.
> 
> 
>Regards,
> 
>Colin
> 
> 
>Colin Findlay
>Turpin Distribution Services Limited
>Blackhorse Road
>Letchworth
>Herts
>SG6 1HN
> 
>Phone:    01462 672555 (ext. 6002)
>Fax:         01462 480947
>Email:    findlayc@turpinltd.com <mailto:findlayc@turpinltd.com> 
>
> 
> 
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