Licence keys for PH829D3 and AR819C

[Etienne Rompré]

HI,

Not to defend Cognos or anything but I just happenned to call Marianne Stagg
from Cognos and her voice mail says that she's on holiday until June the
9th.

Usually, when I have an license issue, she's the one I call.

Good luck!


-- 
Etienne Rompré
Directeur Marketing - Technologies
Marketing - Technologies Director

Kangouroute Inc. 
Location autos - camions
Car & Truck Rental
Québec Canada

tél: (418) 266-9500
fax: (418) 683-2610
courriel/email: rompre@kangouroute.com
internet:  http://www.kangouroute.com/


> On 4 Jun 2003 at 13:39, Peter Bateman wrote:
> 
>> Catherine has a point. "Backups are for WHEN (not IF) things go
>> wrong."
> 
> The company may never have activated the licences as they are still
> running on 729C8. I only installed the 800 series software from the
> distribution tapes this week.  So there may never have been
> anything to back up to begin with, which would account for the
> absence of the licence file on the backup tapes.  The issue is
> unclear, not inexplicable.
> 
> I have received no reply from Cognos for the past twenty-four hours,
> either from my direct e-mail or from my voice mail messages so I
> presume that they have no interest in solving this problem.  I find it
> less than satisfactory that a company can lock up a piece of
> software to "protect" its interests, but provide no easily accessible
> method for the party that paid for it to make use of it.  Am I to
> conclude from this singular lack of interest on Cognos's part that
> had the system been destroyed in a fire that the end-user would be
> unable to run its software ever again unless it purchased an
> otherwise unnecessary and unused service contract?  Is this even
> legal?
> 
> 
> Sincerely,
> Jim
> ---   *** e-mail is not a secure channel ***
> James B. Byrne                Harte & Lyne Limited
> vox: +1 905 561 1241          9 Brockley Drive
> fax: +1 905 561 0757          Hamilton, Ontario
> mailto:byrnejb@harte-lyne.ca  Canada L8E 3C3
> 
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