Licence keys for PH829D3 and AR819C

[James B. Byrne]

On 4 Jun 2003 at 13:20, Hamilton, Allison wrote:

> Since you do not have support, you would need to contact your
> sales Rep to get regenerated keys.  I'm assuming that would be
> Marianne Stagg since you are in Canada.  Have you tried to
> contact her?

Yes.  Marianne is out of the office until June 9.  I contacted the 
individual named in her auto reply message and was told to contact 
support at a 1-800 number.  I called support and was told to contact 
support renewals, even though I carefully pointed out that this was a 
request for licence keys and not a inquiry about re-establishing 
support.  I called the second number and was directed to a voice-
mail for an individual whose name I cannot recall.  I left a message 
detailing he circumstances and have not been contacted since.  
This all occurred yesterday before noon EDT.  I also send another 
e-mail to support and have not received a reply from that message 
either.  

Sometime yesterday afternoon I sent a missive to the list about the 
situation hoping that someone from Cognos would notice and 
perhaps direct me down a more fruitful line of inquiry.  Yours is the 
first response I have received from anyone at Cognos.

Sincerely,
Jim

---   *** e-mail is not a secure channel ***
James B. Byrne                Harte & Lyne Limited
vox: +1 905 561 1241          9 Brockley Drive
fax: +1 905 561 0757          Hamilton, Ontario
mailto:byrnejb@harte-lyne.ca  Canada L8E 3C3