Licence keys for PH829D3 and AR819C

[James B. Byrne]

On 4 Jun 2003 at 13:39, Peter Bateman wrote:

> Catherine has a point. "Backups are for WHEN (not IF) things go
> wrong."

The company may never have activated the licences as they are still 
running on 729C8. I only installed the 800 series software from the 
distribution tapes this week.  So there may never have been 
anything to back up to begin with, which would account for the 
absence of the licence file on the backup tapes.  The issue is 
unclear, not inexplicable.

I have received no reply from Cognos for the past twenty-four hours, 
either from my direct e-mail or from my voice mail messages so I 
presume that they have no interest in solving this problem.  I find it 
less than satisfactory that a company can lock up a piece of 
software to "protect" its interests, but provide no easily accessible 
method for the party that paid for it to make use of it.  Am I to 
conclude from this singular lack of interest on Cognos's part that 
had the system been destroyed in a fire that the end-user would be 
unable to run its software ever again unless it purchased an 
otherwise unnecessary and unused service contract?  Is this even 
legal?


Sincerely,
Jim
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James B. Byrne                Harte & Lyne Limited
vox: +1 905 561 1241          9 Brockley Drive
fax: +1 905 561 0757          Hamilton, Ontario
mailto:byrnejb@harte-lyne.ca  Canada L8E 3C3