Cognos Support and Powerhouse 8

[Frank Durinck]

Hello everybody,

Actually, we are working with Powerhouse 7 on different platforms.
So far, we did not do any tests with version 8.

We believe that we (all) need to go to version 8 for an easier handling
of year 2000 problems (e.g. change default century without recompiling).
We also use a lot of ghost screen as a workaround for the 31 file-limit.
Cognos has no intention at all to augment this limit.  So we can not
agree to 'see' those screens.

The same problem also occurs in Axiant! 
Even in Axiant we can't agree the Cognos functionality.

We are happy to be receive your information.
We are very disappointed to hear about those 'bad' functionalities in
Powerhouse 8. 
We hope that Cognos will provide a 'normal' behaviour of Powerhouse 8
long before 1/1/2000.

Kind regards,

Frank Durinck 


	-----Original Message-----
	From:	Watt Peter (Van) [SMTP:peter.watt@artioslink.com]
	Sent:	maandag 25 mei 1998 18:15
	To:	'powerh-l@lists.swau.edu'
	Cc:	'lynne.rideout@cognos.com'
	Subject:	Re: Cognos Support

	I have been biting my tongue on this issue long enough.  After
reading
	all the rosy endorsements for Cognos (and I always have to check
who the
	comments are from), I feel I should respond.

	First, Customer Support from Cognos has come a long way.  The
response
	time is generally very good and if a real issue arises, the
problem is
	escalated and an experienced veteran is included in the loop.
We have
	worked closely with a number of talented people from Cognos.

	This is the end of the rosy picture.

	We recently installed PowerHouse 8.13.  We have been waiting a
long time
	for this release.  We have now had the tape installed in a test
	environment for about 8 weeks.  Among the normal multitude of
issues
	that we have encountered is a glaring speed issue.  An example
of this.
	As most companies, we develop 'ghost' screens to handle
processing (as a
	result of the 31 file limit).  This is a screen with no screen
layout
	and therefore, no user interface.  With 8.13, we now 'see' these
screens
	while we wait for processing to complete.  We also watch the
screen get
	painted.  Fields that have modifications to them during the
postfind
	procedure, will show with their original value and then be
re-displayed
	again with the corrected value.

	We are now stopping all testing using PH 8.13.  We have yet to
receive
	any responses on the speed issue.  In fact, we can not get
confirmation
	that it is an issue other than the fact that another company we
have
	spoken to have experienced the same problem.  Is there anybody
else
	using a PH 8.1x version?

	I have watched the 'demise' of PowerHouse.  I was at the last
Cognos
	conference where the announcement of PH 8.0x was made and the
	'commitment' to further development of ADT tools was made.  We
still do
	not have an acceptable copy of PH 8 for us non-Axiant customers.
	Announcements of PH Web products are quite comical when so many
problems
	still exist with the last announcement.

	A PowerHouse developer,
	Peter Watt
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