Cognos Support and Powerhouse 8

[Arthur Kogan]

Hi all,

just rejoined the list after 2 months absence and see that I have missed the
news on "PH WEB". Can someone please re-post it or e-mail me direct.

Much obliged,

Arthur Kogan
Westpac Financial Services

Frank Durinck wrote:

> Hello everybody,
>
> Actually, we are working with Powerhouse 7 on different platforms.
> So far, we did not do any tests with version 8.
>
> We believe that we (all) need to go to version 8 for an easier handling
> of year 2000 problems (e.g. change default century without recompiling).
> We also use a lot of ghost screen as a workaround for the 31 file-limit.
> Cognos has no intention at all to augment this limit.  So we can not
> agree to 'see' those screens.
>
> The same problem also occurs in Axiant!
> Even in Axiant we can't agree the Cognos functionality.
>
> We are happy to be receive your information.
> We are very disappointed to hear about those 'bad' functionalities in
> Powerhouse 8.
> We hope that Cognos will provide a 'normal' behaviour of Powerhouse 8
> long before 1/1/2000.
>
> Kind regards,
>
> Frank Durinck
>
>         -----Original Message-----
>         From:   Watt Peter (Van) [SMTP:peter.watt@artioslink.com]
>         Sent:   maandag 25 mei 1998 18:15
>         To:     'powerh-l@lists.swau.edu'
>         Cc:     'lynne.rideout@cognos.com'
>         Subject:        Re: Cognos Support
>
>         I have been biting my tongue on this issue long enough.  After
> reading
>         all the rosy endorsements for Cognos (and I always have to check
> who the
>         comments are from), I feel I should respond.
>
>         First, Customer Support from Cognos has come a long way.  The
> response
>         time is generally very good and if a real issue arises, the
> problem is
>         escalated and an experienced veteran is included in the loop.
> We have
>         worked closely with a number of talented people from Cognos.
>
>         This is the end of the rosy picture.
>
>         We recently installed PowerHouse 8.13.  We have been waiting a
> long time
>         for this release.  We have now had the tape installed in a test
>         environment for about 8 weeks.  Among the normal multitude of
> issues
>         that we have encountered is a glaring speed issue.  An example
> of this.
>         As most companies, we develop 'ghost' screens to handle
> processing (as a
>         result of the 31 file limit).  This is a screen with no screen
> layout
>         and therefore, no user interface.  With 8.13, we now 'see' these
> screens
>         while we wait for processing to complete.  We also watch the
> screen get
>         painted.  Fields that have modifications to them during the
> postfind
>         procedure, will show with their original value and then be
> re-displayed
>         again with the corrected value.
>
>         We are now stopping all testing using PH 8.13.  We have yet to
> receive
>         any responses on the speed issue.  In fact, we can not get
> confirmation
>         that it is an issue other than the fact that another company we
> have
>         spoken to have experienced the same problem.  Is there anybody
> else
>         using a PH 8.1x version?
>
>         I have watched the 'demise' of PowerHouse.  I was at the last
> Cognos
>         conference where the announcement of PH 8.0x was made and the
>         'commitment' to further development of ADT tools was made.  We
> still do
>         not have an acceptable copy of PH 8 for us non-Axiant customers.
>         Announcements of PH Web products are quite comical when so many
> problems
>         still exist with the last announcement.
>
>         A PowerHouse developer,
>         Peter Watt
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