Cognos Support

[Watt Peter (Van)]

I have been biting my tongue on this issue long enough.  After reading
all the rosy endorsements for Cognos (and I always have to check who the
comments are from), I feel I should respond.

First, Customer Support from Cognos has come a long way.  The response
time is generally very good and if a real issue arises, the problem is
escalated and an experienced veteran is included in the loop.  We have
worked closely with a number of talented people from Cognos.

This is the end of the rosy picture.

We recently installed PowerHouse 8.13.  We have been waiting a long time
for this release.  We have now had the tape installed in a test
environment for about 8 weeks.  Among the normal multitude of issues
that we have encountered is a glaring speed issue.  An example of this.
As most companies, we develop 'ghost' screens to handle processing (as a
result of the 31 file limit).  This is a screen with no screen layout
and therefore, no user interface.  With 8.13, we now 'see' these screens
while we wait for processing to complete.  We also watch the screen get
painted.  Fields that have modifications to them during the postfind
procedure, will show with their original value and then be re-displayed
again with the corrected value.

We are now stopping all testing using PH 8.13.  We have yet to receive
any responses on the speed issue.  In fact, we can not get confirmation
that it is an issue other than the fact that another company we have
spoken to have experienced the same problem.  Is there anybody else
using a PH 8.1x version?

I have watched the 'demise' of PowerHouse.  I was at the last Cognos
conference where the announcement of PH 8.0x was made and the
'commitment' to further development of ADT tools was made.  We still do
not have an acceptable copy of PH 8 for us non-Axiant customers.
Announcements of PH Web products are quite comical when so many problems
still exist with the last announcement.

A PowerHouse developer,
Peter Watt
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