SV: PH fatal error 1614

[Arne.Korpas at tieto.com]

Hi,

Unicom is taking care of the product now, here's the mail address to support.
powerhouse.support at unicomsi.com

Med vänlig hälsning / Best regards, 

Arne Korpas, OpenVMS Systems Specialist, TGS Service Lines

Tieto 

Email arne.korpas at tieto.com, 
Direct +46 (0)10 48 10251 
Mobile +46 (0)709 104433 
Kungsängsvägen 25, 75323 Uppsala, Sweden, 
www.tieto.com

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Från: powerh-l-bounces+arne.korpas=tieto.com at lists.sowder.com [mailto:powerh-l-bounces+arne.korpas=tieto.com at lists.sowder.com] För Madeleine D.
Skickat: den 15 maj 2014 23:53
Till: Robert Deskin
Kopia: power-l List
Ämne: Re: PH fatal error 1614

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Bob -

Yes, 8.43G.

There was a support page at IBM's web site that listed the key errors, with brief notes on each one.  I'm kicking myself for not saving a copy of it.

(Also, emailed IBM to ask where it went to.)

Nothing has changed with screen code or hardware or client PC's.  The first time it happened was in December.  This is after 7 years on the current version of the code and 18 years after the original code was created.

It's now happening about twice a month; they run this process 2-4 times a week.

Who is support now, post sale?

thanks,
Madeleine D.




On 05/15/2014 02:31 PM, Robert Deskin wrote:
> The Fatal Errors were never documented in the manuals. More often than 
> not, they simply represent something that should not have happened. 
> And the most common cause for that was something else that happened 
> but shouldn't have that ended up causing the Fatal Error. That's why 
> many of them are so hard to trace.
> 
> You don't say which version of PH 8.43 you're using. Is it the last 
> one? 8.43G?
> 
> Is this a common occurrence or a one off?
> 
> Has anything changed?
> 
> The best bet is to contact support and see if they can get a trace of 
> the problem.
> 
> Bob On May 15, 2014, at 4:24 PM, Madeleine D. <chezmmd at gmail.com>
> wrote:
> 
> 
> PowerHouse 8.43 on HP UX.
> 
> We are getting the above error on a random basis for one of our (in 
> use long time) Quick screens.  It follows a notice of a 'Memory 
> Fault', after the screen has called a shell script (which completes 
> successfully) and 2 compiled QTP programs (also successful).
> 
> 9 out of 10 times, all is well.  The 10th time doesn't seem to be 
> related to any group of data or particular PC/Reflection setup.
> 
> IBM apparently has dropped all the PH documentation web pages, so no 
> way to look this one up.
> 
> Any idea what it is?
> 
> thanks, Madeleine D.
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