PH fatal error 1614

[Madeleine D.]

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Bob -

Yes, 8.43G.

There was a support page at IBM's web site that listed the key errors,
with brief notes on each one.  I'm kicking myself for not saving a
copy of it.

(Also, emailed IBM to ask where it went to.)

Nothing has changed with screen code or hardware or client PC's.  The
first time it happened was in December.  This is after 7 years on the
current version of the code and 18 years after the original code was
created.

It's now happening about twice a month; they run this process 2-4
times a week.

Who is support now, post sale?

thanks,
Madeleine D.




On 05/15/2014 02:31 PM, Robert Deskin wrote:
> The Fatal Errors were never documented in the manuals. More often
> than not, they simply represent something that should not have
> happened. And the most common cause for that was something else
> that happened but shouldn’t have that ended up causing the Fatal
> Error. That’s why many of them are so hard to trace.
> 
> You don’t say which version of PH 8.43 you’re using. Is it the last
> one? 8.43G?
> 
> Is this a common occurrence or a one off?
> 
> Has anything changed?
> 
> The best bet is to contact support and see if they can get a trace
> of the problem.
> 
> Bob On May 15, 2014, at 4:24 PM, Madeleine D. <chezmmd at gmail.com>
> wrote:
> 
> 
> PowerHouse 8.43 on HP UX.
> 
> We are getting the above error on a random basis for one of our
> (in use long time) Quick screens.  It follows a notice of a
> 'Memory Fault', after the screen has called a shell script (which
> completes successfully) and 2 compiled QTP programs (also
> successful).
> 
> 9 out of 10 times, all is well.  The 10th time doesn't seem to be 
> related to any group of data or particular PC/Reflection setup.
> 
> IBM apparently has dropped all the PH documentation web pages, so
> no way to look this one up.
> 
> Any idea what it is?
> 
> thanks, Madeleine D.
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