PDL in 8.40.E on VMS?

[Richard Witkopp]

What does all that stuff mean? I can't just call in? The support number I
was given is (800) 365-3968. Try it yourself, it goes around in circles if
you push zero.

-----Original Message----- 
From: powerh-l-bounces+rwitkopp=phxa.com at lists.sowder.com on behalf of
Conrad Whittall 
Sent: Fri 10/30/2009 2:18 PM 
To: PowerHouse List 
Cc: 
Subject: RE: PDL in 8.40.E on VMS?



<< OK, second attempt...my first message was too large, i.e. > 40K, and is
held pending moderator approval >> 

Hi Richard, 

Sorry to hear that you're having problems getting a call logged. I'm sure
that Bob has probably left for the day, so maybe I can help a little (been a
while, I know). 

I think that the following document might help you and others navigate the
new IBM support environment : 

 <http://www-01.ibm.com/support/docview.wss?rs=3528&uid=swg21389775>
http://www-01.ibm.com/support/docview.wss?rs=3528&uid=swg21389775 

See tip #6 for logging calls for Cognos software by phone

Regards, 
Conrad 

Conrad Whittall
Service Planner - IBM Analytics & Performance Management
IBM Software Group, Information Management 



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