colon and pattern matching

[Chris Sharman]

>1) The manuals are available on paper for the cost of printing. Putting the
>manuals on CD with a proper search was a majority request by our customers.

I don't have any objection to CD manuals with a 'proper' search, whatever that
is: like I say, they're of dubious readability on VMS.

What I object to is CD *instead* of a proper paper manual: printing my own copy
will, for most of us, typically result in a large pile of unbound, unindexed,
un-duplexed A4/letter paper, which is not very easy to handle or refer to.
I've got 6 manuals at present, of 5-700 pages each.

>The vast majority that I have heard from are happy with what we've done.

Who's happy (at the dropping of paper, rather than the addition of CD) ?
Does it save us money ? No-one's reduced my support contract price.

>2) We are fully aware that PH version 8 does not have all of the OpenVMS
>specific features available in 7.10. We have explained why that happened.
>Whether any of us agree with the decisions or not is moot - it's a done
>deal. Looking forward, we plan to put the OpenVMS specific features back in.
>We are well aware that our customers can't move to the series 8 level until
>that's done as well as ensuring a smooth upgrade path.

So what's the timescale ? This is quite an old issue, and I'm still unaware of
any timescales. I get the impression (old cynic that I am) that Cognos hopes
we'll eventually give up complaining and allow them to forget about it
altogether.

>3) We can debate the pricing of PH Web until the cows come home. This is
>something for you and your local office. However, I don't understand why an
>evaluation version was not available. I will be checking into this.

They "prefer to put together a pilot project with consultancy" etc etc. They
appear to want to make around 10k uk pounds from our evaluation, never mind the
actual licence. There's a lot of other products which I can (& will) evaluate
for far less, so I'll obviously only be back to Cognos if they're all
unserviceable. Is this what you want ?

Chris
_______________________________________________________________________
Chris.Sharman@CCAgroup.co.uk		http://www.ccastat.demon.co.uk/
CCA Stationery Ltd, Eastway, Fulwood, Preston, Lancashire, PR2 9WS.
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