Cognos 7.10G licensing question

[Armstrong, Mike]

Actually you should contact the extended coverage support line @ +613 228
7900. A fee may be charged for this service depending on your support
contract but someone is there 24 hours a day, seven days a weeks, 365 days a
year!

> -----Original Message-----
> From:	Kogan, Arthur [mailto:akogan@westpac.com.au]
> Sent:	Monday, March 08, 1999 6:42 PM
> To:	John Webster; 'Jeff.Chimene@etest.com'; POWERH-L@lists.swau.edu
> Subject:	RE: Cognos 7.10G licensing question
> 
> Jeff,
> 
> Cognos is a worldwide company (a plug from an ex employee). If you can not
> contact your local office (e.g. it is after hours) and the matter is
> urgent, you can contact Cognos office in another location (e.g. Australia,
> the contact numbers should be on the packaging) and they will help. 
> 
> Regards,
> 
> Arthur Kogan
> Westpac Financial Services
> Sydney, Australia
> 
> 	-----Original Message-----
> 	From:	John Webster [SMTP:john.webster@cdp.co.nz]
> 	Sent:	Tuesday, 9 March 1999 11:09 PM
> 	To:	'Jeff.Chimene@etest.com'; POWERH-L@lists.swau.edu
> 	Subject:	RE: Cognos 7.10G licensing question
> 
> 	Jeff,
> 	You should really direct these questions to your Cognos sales rep,
> or whoever you obtained the license from... but as they're probably all in
> Philadelphia this week, here's a very unofficial answer.
> 
> 	As well as the PowerHouse licence, you need an Rdb driver licence.
> When Cognos moved to user-based pricing they unbundled the drivers from
> PowerHouse, which reduced the cost for people who were not using
> relational technology. You probably haven't noticed it before because the
> licence management software was not as thorough as it is now with FlexLM
> in version 7.
> 
> 	The solution is to throw money at the problem...
> 
> 	----------
> 	From: 	Jeff.Chimene@etest.com[SMTP:Jeff.Chimene@etest.com]
> 	Sent: 	Tuesday, 9 March 1999 11:38
> 	To: 	POWERH-L@lists.swau.edu
> 	Subject: 	Cognos 7.10G licensing question
> 
> 	Hi:
> 
> 	I've been through the supported customers site, and none of the
> answers
> 	apply. According to the documentation, we've got the license server
> started:
> 			$ sho sys
> 			<snip>
> 
> 			2060022E cognosd_FLEXlm  LEF     10      191   0
> 00:00:00.30
> 	180    208
> 
> 			<snip>
> 
> 	However, I still get the error:
> 			*E* Licensing: PH-AXP-RDB(-0-) No such feature
> exists
> 	(-5,116)
> 
> 	What additional licensing do we need now?
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