Quick Screen error.

[Gates, Scott]

One of my users got the following error:

Unable to access THE SCREEN PAINTER. MEMORY FAULT (INVALID ADDress).
*Fatal Error* *1404* Notify Cognos Customer Support

We get PH through a VAR.  We have no manuals that contain this error
message and the VAR rep is out.  Once the rep returns, it could be
several days before I get an answer.  

Has anyone seen this error, and is there anything I can do about it as a
'band-aid' fix until the VAR responds?


Scott Gates
Contract Programmer
Trigon BC/BS of VA
804-354-7625
MPE/iX HP31900 C.05.08 r: C.55.00 
SUPRTOOL/iX/(Version 4.1.04 VAR)  
PH 7.29.C6
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