PH7.29 vs PH8.19

[Armstrong, Mike]

Chris Sharman wrote:
<snip>
Yes, it can waste a lot of time - this is exactly what I've ranted about in
months past. It's not that Powerhouse is any buggier than other people's
software, it's just that Cognos don't seem able or willing to publish the
info fast enough. Digital (now Compaq) for example have long had information
channels for this: DSN for supported customers, and patch-announcements for
anyone with email: all the "show-stoppers" appear on patch-announcements,
the more minor "gotchas" tend to be DSN only.

If all new-version specific bugs were posted here and/or somewhere more
official (ie the website), we'd all be able to go forward to new versions
faster and with more confidence. Everyone's got bugs, so where's the big
deal in publishing them ?
<snip>

All I can say Chris is that we are trying! 
There are currently a number of people in Cognos' Support organization that
are solely responsible for populating our knowledge base on the web. This
knowledge base is generally packed full of useful information about
upgrades. Admittedly we gather much of this information from our Customers
experiences. This means that those that upgrade the weekend after receiving
the tape/CD might experience some difficulties and not find anything useful
on our web site.

Bug information is not generally available since some of our competitors
like to use these lists in sales situations. However, there are plans to
provide RBF (maintenance release) information on the web with lists of bugs
fixed in each RBF. 

The idea would be:
Search the website for the problem you are experiencing.
If it's a bug, list the RBF that it is fixed in.
Follow the link to download that RBF.

I realise this isn't new for some s/w companies but I do think it will be a
useful tool for our Customers. Of course, all of this will only be available
to supported customers.

I hope this will help! 

Cheers!

* Mike Armstrong * Senior Systems Engineer * Support Technology Services
* Cognos Worldwide Support ) 3755 Riverside Drive, Ottawa ON Canada K1G
4K9 *(613) 738-1338 Ext. 7538 * Mike.Armstrong@Cognos.COM *


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