FW: IBM Buying Cognos

Hasse, Christina Christina.Hasse at COGNOS.com
Fri Nov 30 13:23:04 CST 2007


Hi,

Cognos would like to address your concerns Ken.  Can you please provide
your reference number to me and more details about what you are running
into.

Thanks!

Christina Hasse
Office:  847 - 285 - 2905
Cell:  847 - 269 - 1909


-----Original Message-----
From: powerh-l-bounces+christina.hasse=cognos.com at lists.sowder.com
[mailto:powerh-l-bounces+christina.hasse=cognos.com at lists.sowder.com] On
Behalf Of Ken Langendock
Sent: Friday, November 30, 2007 9:29 AM
To: powerh-l at lists.sowder.com
Subject: IBM Buying Cognos


RANT ON
 
Well I hope this IBM thing is not the cause of the new Customer Support
Tracking system they are using or there will be no hope for any of us
calling support anymore.

I sent my documents 3 times and they either bounced back or
disappeared....
You can't even leave voice mail any more.
They send you out an email in 5 or 6 difference languages (starting with
French) and the English Link is missing and I know I was registered with
them as ENGLISH

I hope this is not an indication of things to come.

RANT OFF

Ken

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