Powerhouse HP3000 Migration

Wed, 2 Jul 2003 16:25:54 -0400

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While it is true that a good number of software packages work under Terminal
Services, there some that I have found that only work with some tinkering.
Some software programs do things via hard coded directories and/or registry
entries.  I got all of the software my client wanted to work, but it took
some detective work to make it happen.  Usually it was sloppy coding
practices by the software vendor that caused most of the problems.  If you
stick to the big guys software, you should have no problem.  I would assume
that Cognos would not have adopted coding practices that would prevent PH
from working.

Tim

-----Original Message-----
From: Whittall, Conrad [mailto:Conrad.Whittall@cognos.com]
Sent: Wednesday, July 02, 2003 3:36 PM
To: powerh-l@lists.swau.edu
Subject: RE: Powerhouse HP3000 Migration

While it is true that Cognos does not officially support the use of its
products under Windows Terminal Services, Microsoft claim that this
environment is identical to running on a regular Windows platform and
transparent to the application itself. Hence, any issue that manifests
itself with any product under WTS, not just Cognos ones, should be easily
reproducible under Windows 2000 or Windows XP. In that case it should be
easy to provide Customer Support with a test case that reproduces the
problem in a supported environment (which is probably how you'd be
developing the application in any case).

The same goes for other WTS-like products (Citrix, etc.). Since they claim
100% compatibility with Windows any problems seen with a PH app should be
reproducible under Windows 2000/XP. If they are not, then the problem
probably lies with the terminal server product being used.

This situation is similar to that seen with ODBC drivers. Since Cognos
cannot test and support every ODBC driver out there, if an issue can be
reproduced with one of the tested/supported drivers then it will likely be
acknowledged as an issue with the Cognos product. If it can't be reproduced
with one of the tested and supported ODBC drivers then it is likely to be
considered a problem with the specific ODBC driver that is being used.

Best regards,
Conrad 

This message may contain privileged and/or confidential information. If you
have received this e-mail in error or are not the intended recipient, you
may not use, copy, disseminate or distribute it; do not open any
attachments, delete it immediately from your system and notify the sender
promptly by e-mail that you have done so. Thank you. 
Join us at Cognos' biggest event of the year Enterprise 2003, The Cognos
Business Forum. Taking place in over 25 cities around the world, it's an
opportunity for Business and IT leaders to learn about strategies for
driving performance. Visit www.cognos.com/enterprise03 for more details.

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<p class=3DMsoNormal><span class=3DEmailStyle20><font size=3D2 =
color=3D"#993366"
face=3DArial><span =
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:
Arial'>While it is true that a good number of software packages work =
under Terminal
Services, there some that I have found that only work with some =
tinkering.<span
style=3D"mso-spacerun: yes">&nbsp; </span>Some software programs do =
things via hard
coded directories and/or registry entries.<span style=3D"mso-spacerun:
yes">&nbsp; </span>I got all of the software my client wanted to work, =
but it
took some detective work to make it happen.<span style=3D"mso-spacerun:
yes">&nbsp; </span>Usually it was sloppy coding practices by the =
software
vendor that caused most of the problems.<span style=3D"mso-spacerun: =
yes">&nbsp;
</span>If you stick to the big guys software, you should have no =
problem.<span
style=3D"mso-spacerun: yes">&nbsp; </span>I would assume that Cognos =
would not
have adopted coding practices that would prevent PH from working.<o:p></=
o:p></span></font></span></p>

<p class=3DMsoNormal><span class=3DEmailStyle20><font size=3D2 =
color=3D"#993366"
face=3DArial><span =
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:
Arial'><![if =
!supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></font></span></p>=

<p class=3DMsoNormal><span class=3DEmailStyle20><font size=3D2 =
color=3D"#993366"
face=3DArial><span =
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:
Arial'>Tim<o:p></o:p></span></font></span></p>

<p class=3DMsoNormal><span class=3DEmailStyle20><font size=3D2 =
color=3D"#993366"
face=3DArial><span =
style=3D'font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:
Arial'><![if =
!supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></font></span></p>=

<p class=3DMsoNormal style=3D'margin-left:.5in'><font size=3D2 =
color=3Dblack
face=3DTahoma><span =
style=3D'font-size:10.0pt;font-family:Tahoma;color:black'>-----Original
Message-----<br>
<b><span style=3D'font-weight:bold'>From:</span></b> Whittall, Conrad
[mailto:Conrad.Whittall@cognos.com]<br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Wednesday, July =
02, 2003
3:36 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> =
powerh-l@lists.swau.edu<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> RE: Powerhouse =
HP3000
Migration</span></font></p>

<p class=3DMsoNormal style=3D'margin-left:.5in'><font size=3D3 =
face=3D"Times New Roman"><span
style=3D'font-size:12.0pt'><![if =
!supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></font></p>

While
it is true that Cognos does not officially support the use of its =
products
under Windows Terminal Services, Microsoft claim that this environment =
is
identical to running on a regular Windows platform and transparent to =
the
application itself. Hence, any issue that manifests itself with any =
product
under WTS, not just Cognos ones, should be easily reproducible under =
Windows
2000 or Windows XP. In that case it should be easy to provide Customer =
Support
with a test case that reproduces the problem in a supported environment =
(which
is probably how you'd be developing the application in any =
case).<o:p></o:p>=

<p class=3DMsoNormal style=3D'margin-left:.5in'><font size=3D3 =
color=3Dblack
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;color:black'>&nbsp;</span></font><font
color=3Dblack><span =
style=3D'color:black;mso-color-alt:windowtext'><o:p></o:p></span></font>=
</p>

The
same goes for other WTS-like products (Citrix, etc.). Since they claim =
100%
compatibility with Windows any problems seen with a PH app should be
reproducible under Windows 2000/XP. If they are not, then the problem =
probably
lies with the terminal server product being used.<o:p></o:p>=

<p class=3DMsoNormal style=3D'margin-left:.5in'><font size=3D3 =
color=3Dblack
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;color:black'>&nbsp;</span></font><font
color=3Dblack><span =
style=3D'color:black;mso-color-alt:windowtext'><o:p></o:p></span></font>=
</p>

This
situation is similar to that seen with ODBC drivers. Since Cognos =
cannot test
and support every ODBC driver out there, if an issue can be reproduced =
with one
of the tested/supported drivers then it will likely be acknowledged as =
an issue
with the Cognos product. If it can't be reproduced with one of the =
tested and
supported ODBC drivers then it is likely to be considered a problem =
with the
specific ODBC driver that is being used.<o:p></o:p>=

<p class=3DMsoNormal style=3D'margin-left:.5in'><font size=3D3 =
color=3Dblack
face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;color:black'>&nbsp;</span></font><font
color=3Dblack><span =
style=3D'color:black;mso-color-alt:windowtext'><o:p></o:p></span></font>=
</p>

<p class=3DMsoNormal style=3D'margin-left:.5in'><font size=3D2 =
color=3Dblack
face=3DVerdana><span =
style=3D'font-size:10.0pt;font-family:Verdana;color:black'>Best
regards,<br>
</span></font><b><i><font size=3D6 color=3Dnavy><span =
style=3D'font-size:24.0pt;
color:navy;font-weight:bold;font-style:italic'>Conrad</span></font></i><=
/b><font
size=3D2 color=3Dblack face=3DVerdana><span =
style=3D'font-size:10.0pt;font-family:Verdana;
color:black'> </span></font><font color=3Dblack><span =
style=3D'color:black;
mso-color-alt:windowtext'><o:p></o:p></span></font></p>

<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><font size=3D3 color=3Dblack face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:black'><![if =
!supportEmptyParas]>&nbsp;<![endif]></span></font><font
color=3Dblack><span =
style=3D'color:black;mso-color-alt:windowtext'><o:p></o:p></span></font>=
</p>

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This message may contain privileged =
and/or confidential information. If you have received this e-mail in =
error or are not the intended recipient, you may not use, copy, =
disseminate or distribute it; do not open any attachments, delete it =
immediately from your system and notify the sender promptly by e-mail =
that you have done so. Thank you.

<P><FONT SIZE=3D2 FACE=3D"Arial">Join us at Cognos' biggest event of =
the year Enterprise 2003, The Cognos Business Forum.  Taking place in =
over 25 cities around the world, it's an opportunity for Business and =
IT leaders to learn about strategies for driving performance. Visit =
www.cognos.com/enterprise03 for more details.</FONT></P>
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