license server error

[Lorry Litman]

Good morning,

There is a problem with the Cognos License server on our GS160's which
sporadically prevents connecting to a Powerhouse session.

We are running PH 7.10.G1 on our Alpha's VMS 6.2 and our Galaxy's VMS 7.2.
We have recently started migrating users from the Alpha's to the Galaxys's.

We have been experienceing the license server error on the Galaxy's which we
didn't have on the Alpha's.

The message that typically displays when trying to invoke a PowerHouse
component (e.g. QUICK, QUIZ, QTP, QDESIGN etc) is:

*E* Licensing: PH-AXP-RUNTIME PH-AXP-REPORTING-ONLY 
PH-AXP-RUNTIME-WITH-REPORTING(200) PH-AXP-DEVELOPMENT(5) cannot connect to
license server

Any ideas/suggestions that you may have would be appreciated as this is a
potentially serious problem affecting many users and needs to be resolved as
soon as possible.

Thanx
       Lorry