Part of Screen Erased in Quick PH819C3

[Pickering, John (NORBORD)]

Georgia

I think we need more info. I do anyway.

Does control-G not repaint the main screen?

What part of the original screen is erased? The entire area occupied by the
subscreen or some other portion?

Is this a regular subscreen or a slave screen? What are its dimensions (rows
and columns)?

Is this a character mode or a block mode screen? I suspect you're not using
panel mode but I have to ask that too.

When the user experiences the erasure, is she returning after an update or
is she backing out without updating changed data.

Is there an exit procedure or a backout procedure in the subscreen?

If, after the screen is partially erased, you enter an id number that is in
the erased portion of the screen, what does Quick do?

Inquiring minds want to know,
John Pickering
Toronto

-----Original Message-----
From: georgia miller
To: PowerHouse Listserv (new)
Sent: 03/27/2000 5:59 PM
Subject: Part of Screen Erased in Quick PH819C3

I have a problem where part of my original screen is erased when coming
back from a subscreen that overwrites part of the original screen.  It
doesn't do it all the time, just some times - at least once a day.  I am
on MPEix 5.5 and Quick PH819C3.  This only started doing this when I
upgraded to PH819C3.  When this happens the user must get out of the
main screen, back to the menu and then go back to the screen in order to
get back the part of the screen that is erased.  

I worked with someone at Cognos Customer Support and they could not
duplicate the problem.  I tried putting Refresh All on the Run Screen
command but that didn't help.  I also tried moving the subscreen to
different parts of the screen but that didn't help.  We also tried using
a different terminal (switched from a dumb terminal to a Mac with
Reflections) and that didn't help.

My user has experienced losing part of her screen on a daily basis for
over a year now.  It is quite annoying.  

Has anyone else experienced this problem with Quick PH819C3?  

Thanks!
Georgia Miller

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