Part of Screen Erased in Quick PH819C3

[georgia miller]

I have a problem where part of my original screen is erased when coming back from a subscreen that overwrites part of the original screen.  It doesn't do it all the time, just some times - at least once a day.  I am on MPEix 5.5 and Quick PH819C3.  This only started doing this when I upgraded to PH819C3.  When this happens the user must get out of the main screen, back to the menu and then go back to the screen in order to get back the part of the screen that is erased.  

I worked with someone at Cognos Customer Support and they could not duplicate the problem.  I tried putting Refresh All on the Run Screen command but that didn't help.  I also tried moving the subscreen to different parts of the screen but that didn't help.  We also tried using a different terminal (switched from a dumb terminal to a Mac with Reflections) and that didn't help.

My user has experienced losing part of her screen on a daily basis for over a year now.  It is quite annoying.  

Has anyone else experienced this problem with Quick PH819C3?  

Thanks!
Georgia Miller
Great Falls Public Schools 
Great Falls, Montana
georgia_miller@gfps.k12.mt.us 
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