Important Information for NA PowerHouse Customers and Contractors

[Falkingham, Nick]

Please accept my apologies for yet another SPAM (especially after my last 3
regarding Education which contained the same message I was having problems
with e-mail)

This message is directed at North American PowerHouse Customers and
Consultants.

Some time ago I polled this list to get an idea of services that we could
add to ADT customers and contractors. I received a number of e-mails that
wanted to see a sub contractor program that customers could access for a
list of qualified contractors and contractors could use to get better
support and information from Cognos along with other exclusive benefits.
Sharon Syrek who is the Service Partner Program Co-ordinator has put
together this package that I hope meets the requirements expressed through
this list.

The Services Partner Program is an international network of professional
consulting organizations and systems integrators who collaborate with Cognos
in addressing the consulting needs of our customers. In North America we are
expanding this to include our ADT partners and contractors. 
 
Program Description

The Services Partner Program extends the capabilities of the Cognos North
American Services Organization.  The Program ensures that our customers have
easy access to qualified professionals specializing in design and
implementation of Cognos solutions.  Many of our customers are faced with
strategic decisions and are looking for expert assistance to help make and
implement those decisions.  We want to team Cognos consulting specialists
with our partners to provide our customers with the help they need to
implement new technology.    

Certified Subcontractors  have in-depth technical expertise with Cognos
products and are incorporated into Cognos services as a second tier.  These
Partners receive products and support and are kept informed with company and
product information.  

Partner Support & Benefits				

Certified Sub - Partners are entitled to a wide range of support and
benefits as detailed in the following table: (see additional details in this
e-mail)
				
Free Cognos BI software (for personal use)		
Free Product Support			
Invitations to Cognos field product training	
Cognos public education course discounts 25%	
Cognos information access		
Advertising 		
Subscription to Supportlink 		
	

Acceptance Criteria

This section describes each component of the acceptance criteria that an
applicant must satisfy to be accepted as a Services Partner. All individuals
delivering services for Cognos must be certified.  

Application Questionnaire
This questionnaire is designed to give Cognos an understanding of a
potential partner's business goals and areas of expertise. Responses to this
questionnaire will be used by Cognos to determine the applicant's position
in the program, if accepted as a partner.  There are general company
questions, as well as requests for management and contact information,
financial information, technical expertise, staffing, and references.

Cognos Software Knowledge Testing
The testing determines the level of competency of each individual within the
partner's organization who will be delivering services for Cognos products.
All Certified Subcontractors must complete all certification exams.

Certification testing for Cognos ADT products is given at local Cognos
offices.


Program Membership Fees
Upon acceptance into the program, all partners are required to pay an annual
membership fee. The fees for the Certified Sub is $2,500

Finder's Fees Payable to Cognos
When COGNOS introduces a partner to a business opportunity, Cognos will
receive a 15% finder's fee.


Support and Benefits
This section describes the components of the support and assistance that
Cognos will provide to Services Partners.   Some components may or may not
be available depending on the level of services partnership.

Cognos Software Product and Discounts
Partners receive up to three copies of BI software free of charge for each
certified consultant.  Partners may also purchase additional Cognos software
for internal projects at a 25% discount.

Support
Team Cognos and Certified Subcontractors will have access to Cognos Customer
Support free of charge.

Access to Cognos Field Product Training
Certified Subcontractors will have access to the training on a project
specific basis.

Education Course Discounts
Discounts on all public education courses are available to all Services
Partners.  All discounts are listed in the Partner Benefits chart found in
this document.  All standard public education policies apply. 

Cognos Information Access
Partners have direct access to Cognos through the Services Partner Program
co-ordinator for their region. The Cognos internal information document,
Field Facts, is automatically sent to all Partners, and access to a special
partner section of the Cognos web site is also provided.  

Advertising
Advertising in publications that reach your targeted audience is an
excellent way to promote your business.  One publication that reaches an
exclusive audience of Cognos software developers and end users is Cognos'
bi-monthly newsletter, Supportlink.  All Partners have access to advertising
in this publication.

Supportlink 
All certified consultants receive a 12-month subscription to the Supportlink
newsletter. 


Services Partners have direct access to Cognos through the Services Partner
Program co-ordinator for their region. 
	
Canada and USA
Sharon Syrek
phone: (781) 229-6600 	
fax:      (781) 229-6164
e-mail: sharon.syrek@cognos.com
	
Partners interested in enrolling in the Program should contact the above
individual.  Potential partners are asked to complete an evaluation
questionnaire.  If the evaluation is successful, the potential Partner will
be asked to complete the steps detailed.   Upon completion of these steps,
the company will be accepted into the Program.

Regards

Nick Falkingham
North American ADT Services Manager

TEL     847-598-2347
FAX     617-687-8285
nick.falkingham@cognos.com
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