Cognos license daemon hung

Wed, 5 May 1999 10:03:21 +1000

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PH License Deamon software has always been a bit buggy on Alphas. The issue
has never been resolved satisfactorily, because the software relies on
Flexlm (which is not under Cognos control). Thus you have unavoidable
arguments about where the problem is, i.e. is it with Cognos software or
with Flexlm. One suggestion is to kill and restart the deamon with your
nightly backup, since it takes only couple of minutes to do this. I have
seen this procedure reduce the frequency of breakdowns, while not completely
eliminating the chance of it happening. The only way to stop the problem
completely is to get a demo key (which does not require the deamon). This
option means however, that you need to update your keys about every 6
months, as Cognos will not provide a long term demo key. You would also need
to be a reasonable size company with sufficient internal audit procedures to
make sure you are not abusing the trust provided by the "unlimited" nature
of the demo key. You may also need to be very nice to your Cognos rep (e.g.
take them out to a lavish lunch). Just joking!!!

Arthur Kogan
Westpac Financial Services
Sydney, Australia

My views are my own and do not necessarily reflect the views of my employer.

> -----Original Message-----
> From:	bert.dn@arma.nl [SMTP:bert.dn@arma.nl]
> Sent:	Wednesday, 5 May 1999 12:40 AM
> To:	'powerh-l@lists.swau.edu'
> Subject:	RE: Cognos license daemon hung
> 
> There is a known problem where the license daemon dies with over 50 users.
> PH710F4 (or the license software of this version) should fix this problem.
> 
> If this is not an option, you could ask Cognos Support for a demo key.
> With 
> this key you do not need to start the license manager and therefor it will
> 
> not die.
> 
> BTW I did receive all the replies on Chris' questions, but not his
> original 
> question. Anyone one why?
> 
> Regards,
> 
> Bert de Nooij
> Arma BV
> 
> -----Oorspronkelijk bericht-----
> Van:	Cindy Lomas [SMTP:clomas@milk.org]
> Verzonden:	dinsdag 4 mei 1999 14:51
> Aan:	powerh-l@lists.swau.edu
> Onderwerp:	Re: Cognos license daemon hung
> 
> Our environment is PH 710f2, Alpha VMS 7.1
> 
> We have a similar problem sporadically. Cognos has been unable to help us.
> What we do is shutdown and restart the License Daemon. It only happens
> every few months, so we don't worry about it too much.
> 
> Cindy Lomas
> 
> At 01:47 PM 5/4/99 +0100, you wrote:
> >Environment 710G1/2, Alpha VMS 7.1, DECnet IV.
> >
> >Our cognosd_Flexlm process hung (LEF), and refused to talk to anyone.
> >People trying to invoke Powerhouse (any component) hung for a while
> before
> >getting a message to the effect that their attempt to talk to the license
> >daemon had timed out.
> >
> >After 20 minutes of this, I killed the daemon with $FORCEX, killing all
> >current PH users, and restarted PH. All now appears OK.
> >
> >There's no indication of a problem in COGNOSDA.LOG, or anywhere else I
> can
> see.
> >The daemon had been running 30.5 days without problems, and appeared to 
> have
> >ample available resources when it was stuck. ANAL/SYS showed a busy 
> network
> >device, but nothing else of interest.
> >
> >Any ideas / suggestions ?
> >
> >Chris
> >______________________________________________________________________
> >Chris Sharman			Chris.Sharman@CCAgroup.co.uk
> >CCA Stationery Ltd, Eastway, Fulwood, Preston, Lancashire, PR2 9WS.
> >= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
> 
> =
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