Decnet and the Powerhouse Licence Server

[Dalton, Laura]

Did you really run out of licenses?  We have a 150 user license but received
licensing errors after 50 users.  Cognos identified it as a bug.  Their fix
was to give us keys to make it a development version which doesn't check
licensing.

Laura Dalton
ldalton@victoria.com
Columbus, Ohio

> -----Original Message-----
> From:	csysprog@taipan.admin.bhtafe.edu.au
> [SMTP:csysprog@taipan.admin.bhtafe.edu.au]
> Sent:	Monday, March 22, 1999 7:48 PM
> To:	powerh-l@lists.swau.edu
> Subject:	Decnet and the Powerhouse Licence Server
> 
> We logged a call with Cognos Sydney about an error generated by our
> license server. When we run out 
> of (user) licences the following message is given to users when they try
> to run our Powerhouse 
> application (a quick application launched from a command file):
> 
> %SYSTEM-E-ACCVIO, access violation, reason mask=!XB, virtual address=!XH,
> PC=!XH, PS=!XL 
> %NONAME-W-NOMSG, Message number 00000000 
> %SYSTEM-F-ABORT, abort 
> 
> Our call dealt with the lack of a suitable error message for users and
> support staff. Quiz supplies 
> the following message in the same circumstances:
> 
> *E* Licensing: PH-AXP-RUNTIME(30) PH-AXP-REPORTING-ONLY
> PH-AXP-RUNTIME-WITH-REPORTING(10) 
> PH-AXP-DEVELOPMENT(1) Licensed
> number of users already reached (-4,132)
> 
> Version details:
> 
> VMS - Version 7.1 with the following patches
> 
> 	ALPF11X02_071,  ALPLAT02_071, ALPRMS02_071, ALPSCSI02_071,
> ALPY2K01_071. 
> 
> DECnet (quoting from our Network Systems Manager)
> 
> 	"DECnet has the same version number as the OS, because it's a System
> Integrated Product. We 
> installed it at the same time, from the same CD-ROM, as VMS 7.1, so I
> guess the version number is 
> 7.1 as well. You may need to point out it's DECnet-Plus (i.e. DECnet Phase
> V, alias DECnet/OSI) as 
> recommended by Digital/Compaq."
> 
> Powerhouse - version 710F2
>  
> We received the following reply from Cognos Support (no names no pack
> drill):
> 
> [start of response]
> 
> The bottom line is that you are running DECNET OSI (PHASE 5) and
> the flex licensing is known to 
> only work with DECNET PHASE 4.
> So this error could be caused by running DECNET PHASE 4 as our 
> Ottawa specialist tested your case on our machine and he gets the correct
> error message.
> 
> This version is also known to add characters to the first line in the
> license 
> file as shown on 
> your fax.  You can try cleaning out this characters.
> 
> Cannot guarantee that it will ever work with this version of DECNET.
> 
> Development is still working on this bug.
> 
> This call is marked as resolved.
> 
> [end of response]
> 
> Our Network Systems Manager has complained to us and I quote (easier than
> writing something new):
> 
> [start of quote]
> 
>  It is not acceptable for their licensing software (without which you
> can't use their products) to 
> depend on DECnet at all, given that DECnet is an optional component of
> VMS, and would be an extra 
> cost for most users who would be running some variety of TCP/IP. It is
> even worse for it to require 
> a superseded version of DECnet: Compaq strongly advises DECnet users to
> upgrade to Phase 5 and 
> charges them an extra fee for support for Phase 4. I'm sure Phase 4
> support will stay around for a 
> long time, but Cognos shouldn't enforce its use.
> 
> As for the problem being "resolved", they should find another word to
> describe the outcome. 
> 
> [end of quote]
> 
> Has anyone had similar problems? Is the reply from Cognos the last word?
> 
> John Hogan
> Box Hill Institute
> Melbourne Australia
> Contact Address: j.hogan@bhtafe.edu.au
> Home Page: http://www.bhtafe.edu.au/
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