Decnet and the Powerhouse Licence Server

[John Webster]

We logged a call with Cognos Sydney about an error generated by our license server....

---> I'm not sure what you expect this unofficial list to do about it? 

Sure, the response is annoying, but the positives are (1) they know its a problem, and (2) they are working on it. What more can they do?

I think you are right about the terminology though. "Resolved" is not customer focussed. What they mean is "there's nothing more I can do about it right now". What should the word be? "Closed"? "Answered" ?

Maybe Cognos should award a small prize to whoever can come up with the word that least annoys...
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