strange error in Qdesign - further info
Kogan, Arthur
akogan@westpac.com.au
Wed, 21 Apr 1999 12:13:04 +1000
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Hi all and thanks to those to have responded.
Following is the problem description and solution sent to me by Cognos Tech
Support. Although, it says that the problem only occured in 710F3 and was
fixed in 710F4 (which we are running), we will try it and I let you know of
the result.
Regards,
Arthur Kogan
Westpac Financial Services
Sydney, Australia
Problem Description
We implemented a change for environments which are ACL disk resource driven.
Due to VMS restrictions on the creation of temporary files, we can't create
them in an ACL driven environment. Because of this in PowerHouse 7.10F and
8.00, temporary files were replaced with
permanent/delete files. This caused some customers problems when they have
version controlled, common sys$scratch areas. Because of this, for 710F3 we
returned the functionality of temporary files as the default with a logical
name available for use with ACL environments that can't support them.
During install testing we noticed there was a bug in the implementation that
required the logical to exist (it shouldn't have). We thought we'd solved
the problem by adding the logical to PWRLOGICAL.COM. However, if 710F3 is
not the default installed version when the system is rebooted, the new
PWRLOGICAL.COM does not get
executed, and the logical does not get created.
Solution Description
If you have installed 710F3 and made it the version that is installed at
system startup, you will not notice this problem today. You will, however,
see the problem if, at some future time, you make another version of
PowerHouse the default at startup, but still want to run
710F3 on the same machine. At that time 710F3 will cease to function unless
you make the change described below. Because of this, we strongly recommend
that all customers with 710F3 should make an addition to the command file:
PATH$POWERHOUSE:[710F3.PH_COMMON]SETPH.COM
The following line should be added to this file for environments which use
account based disk resource controls:
$ DEFINE/NOLOG PH_NOTEMP "NO"
For those using ACL disk resource controls include the following line:
$ DEFINE/NOLOG PH_NOTEMP "YES"
If your environment contains both kinds of controls, this logical will have
to be set on an application by application basis.
This change is only required for 710F3. Prior versions did not use this
logical, and the problem has been corrected in 710F4, where the logical is
optional.
> -----Original Message-----
> From: Kogan, Arthur [SMTP:akogan@westpac.com.au]
> Sent: Tuesday, 20 April 1999 5:30 PM
> To: POWERH-L@lists.swau.edu
> Subject: RE: strange error in Qdesign - Problem found
>
> Thanks to all, who have replied.
>
> We have found what the problem is (well sort of). We had disc quotas
> applied
> to our home directories today. My directory was nowhere near the quota
> limit
> (I could create or copy quite large files into it), yet I was getting this
> error. I did not get the error if I moved to another directory (where no
> quotas were applied), so it was definitely a problem with the current
> directory (i.e. not with sys$scratch). When the quotas were removed, the
> problem disappeared. Our VMS support people will check this out with
> Digital. I will let you know of further developments.
>
> Regards,
>
> Arthur Kogan
> Westpac Financial Services
> Sydney, Australia
>
> > -----Original Message-----
> > From: Kogan, Arthur [SMTP:akogan@westpac.com.au]
> > Sent: Tuesday, 20 April 1999 2:58 PM
> > To: POWERH-L@lists.swau.edu
> > Subject: strange error in Qdesign
> >
> > Hi all.
> >
> > I just and all of a sudden got the following error (license info removed
> > to
> > protect the guilty):
> >
> > *****************************
> >
> > Q D E S I G N (7.10.F4)
> > Copyright 1996 COGNOS INC. (ALPHA)
> >
> > > screen aaa
> > *E* Failure to access the file (QBUILDE).
> > %RMS-E-CRE, ACP file create failed
> > %SYSTEM-W-NOSUCHFILE, no such file
> >
> > ***************************
> >
> > As you can see, the error occurs on the first statement and throws me
> out
> > of
> > Qdesign. The environment (as can be seen from the above) is Alpha/VMS
> with
> > PH version 7.10.F4 (yes we are staying put).
> >
> > I have contacted Cognos support. The document they found referring to
> this
> > message says that this is caused by inability to create a file (as I
> > suspected from the error message) for reasons of not having write access
> > or
> > insufficient disc space. Now, neither of these reasons apply. I can
> create
> > files in this directory without any problems. Unless my method of
> creating
> > files (e.g. editing a file or copying a file) is different to the method
> > used by PH. The call will be passed on to Canada for further
> > investigation.
> >
> > But meanwhile, if anybody can shed more light on this, it would be
> > appreciated.
> >
> > Arthur Kogan
> > Westpac Financial Services
> > Sydney, Australia
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