Hello? <vent>

[Crerar, Howard]

fyi, information concerning problems in our ADT products is available on the
Cognos WorldWideWeb site to our supported customers.  Go into the Supported
Customers area on http://www.cognos.com/support/, enter your userid and
password and look under the Searchable Databases link.  Enter your keywords
and choose the the PowerFacts for ADT box under option number 3.


Howard
-----------
Howard Crerar
Cognos Customer Support
phone:  (613) 228-7902
fax:         (613) 228-3066

> ----------
> From: 	Hamilton, Allison[SMTP:Allison.Hamilton@cognos.com]
> Sent: 	Thursday, October 29, 1998 1:48 PM
> To: 	'powerh-l@lists.swau.edu'; 'Robert J.M. Edis'
> Subject: 	RE: Hello? <vent>
> 
> Just two cents from a Cognos person.... many of us lurkers on this list
> are
> techie types.  I know that I personally try to stay as far away from
> pricing
> issues as I can... so I can't really contribute to that part of the
> discussion.
> 
> As to publishing bug lists - another part of the ongoing discussion.  I
> know
> of no attempt to hide bugs that our products have from our customers.
> Publishing such information does take time and people power.  Perhaps we
> just haven't allocated enough resources to handle the task to the level
> that
> people would like.  It would be a challenge keeping up with lists for the
> wide variety of versions that we have out there, and the number of
> platforms
> that we support.  I don't think it's our intent to keep you in the dark,
> but
> shedding light on the subject may be more complex that it appears from the
> outside.  
> I'm doing what I can from the inside to see it happen...
> Allison Hamilton
> Disclaimer....  Just my two cents worth... and as always,  my own views
> are
> not necessarily those of my employer.
> 
> > ----------
> > From: 	Robert J.M. Edis[SMTP:Robert.Edis@creatcomp.com]
> > Sent: 	Thursday, October 29, 1998 1:10 PM
> > To: 	'powerh-l@lists.swau.edu'
> > Subject: 	RE: Hello? <vent>
> > 
> > G'day all
> > 
> > How come the Cognos people have been so quiet on this issue in this
> > forum?
> > 
> > My understanding is that software pricing is a complex issue taking into
> > account a) what the consumer will pay, b) how much it costs to create
> > and support the product and c) what competitors are charging.  
> > 
> > What a product is worth to a customer is based on more than just its
> > purchase price.  Besides that and support charges are "can I find people
> > who know this product and what do THEY cost?", "How robust will my
> > application be if made with this product instead of another?", "How
> > quick can I build/upgrade my application in this product vs another?",
> > etc.
> > 
> > I have heard a lot of anecdotal evidence to show that an application can
> > be created in PowerHouse in 1/3 to 1/5 the time it takes in other tools.
> > Given all other factors (people costs, training, hardware, etc) being
> > equal this translates into significant cost savings as the product
> > purchase and support charges are only a small part of a project's
> > budget.
> > 
> > My gripe is not what Cognos charges client sites for production licenses
> > but what it charges for development licenses.  VB et. al. are affordable
> > to a large range of developers and are therefore more popular,
> > irrespective of how good a product it is for large scale application
> > development.  Cognos NEEDS to build developer support as it is from this
> > group that purchase decision makers will arise (or be persistant
> > lobbists).  
> > 
> > Axiant is a good tool but costs too much for the average developer to
> > buy and try.  Cognos should release different versions of the package.
> > E.g. a cut down version with no migration tools and SQL database for
> > under $250, a 'professional' version with additional tools and limited
> > support for under $600 and the full 'enterprise' version for under
> > $2,000 (all USD).  These prices are more in line with VB, Delpi,
> > PowerBuilder, etc.
> > 
> > Enough from me, over to you.
> > 
> > Blue
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