<html><head></head><body><div style="color:#000; background-color:#fff; font-family:Courier New, courier, monaco, monospace, sans-serif;font-size:16px"><div><span></span></div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1478130939643_8967">Hi Ron,</div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1478130939643_8985"><br></div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1478130939643_8986">I don't know the details of this case, but was it a supported site? did they pay their yearly support fees? that could make a difference.</div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1478130939643_9000"><br></div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1478130939643_9001">Thanks,</div><div class="qtdSeparateBR">Krikor </div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1478130939643_8987"><br></div> </div></body></html>