<br><font size=2 face="sans-serif"><< OK, second attempt...my first
message was too large, i.e. > 40K, and is held pending moderator approval
>></font>
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<br><font size=2 face="sans-serif">Hi Richard,</font>
<br>
<br><font size=2 face="sans-serif">Sorry to hear that you're having problems
getting a call logged. I'm sure that Bob has probably left for the day,
so maybe I can help a little (been a while, I know).</font>
<br>
<br><font size=2 face="sans-serif">I think that the following document
might help you and others navigate the new IBM support environment :</font>
<br>
<br><a href="http://www-01.ibm.com/support/docview.wss?rs=3528&uid=swg21389775"><font size=2 face="sans-serif">http://www-01.ibm.com/support/docview.wss?rs=3528&uid=swg21389775</font></a>
<br>
<br><font size=2 face="sans-serif">See tip #6 for logging calls for Cognos
software by phone<br>
</font>
<br><font size=2 face="sans-serif">Regards,</font>
<br><font size=2 face="sans-serif">Conrad</font>
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<br><font size=1 face="Verdana"><b>Conrad Whittall</b><br>
Service Planner - IBM Analytics & Performance Management<br>
IBM Software Group, Information Management</font>
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